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Find and fix faults in computers and peripherals.
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Tech training programme
IT Support Specialist
Build the practical skills to install, maintain and troubleshoot computers, networks and systems.
Duration3 months
After trainingCertificate
Programmes running since2018
Programme overview
What this programme is about.
This focused three-month programme covers what an entry-level IT support professional needs to know: computer hardware, operating systems, networking, troubleshooting, helpdesk practice and customer service.
Topics are those commonly found in entry-level IT support syllabuses, with hands-on practice throughout.
Who it is for
Made for people like you.
- Beginners who want a fast start in IT
- People who want to repair and maintain computers
- Office staff who support a team's technology
- Aspiring helpdesk, desktop support and technician roles
What you will learn
Skills you will gain.
By the end of the programme you will be able to do the following.
Install and configure systems
Windows and Linux installation, accounts and updates.
Set up and troubleshoot networks
IP addressing, routers, switches and Wi-Fi.
Provide helpdesk support
Handle tickets, users and escalations professionally.
Apply security basics
Protect devices, accounts and data.
Document and communicate
Record problems and solutions clearly.
Syllabus
Your programme, phase by phase.
The syllabus for the IT Support Specialist programme (3 months). Topics may be updated to reflect current industry practice.
Computer hardware
- Components: CPU, memory, storage, motherboard and power supply
- Assembling and upgrading a PC
- Laptops, mobile devices and peripherals
- Printers and scanners
- Diagnosing hardware faults
Operating systems
- Installing Windows and Linux
- Configuration, user accounts and permissions
- Software installation and updates
- Command line basics
- Backup, recovery and system maintenance
- Introduction to macOS and mobile operating systems
Networking fundamentals
- Network types, IP addressing, DNS and DHCP
- Routers, switches and Wi-Fi
- Cabling and connecting devices
- Troubleshooting connectivity
- Remote access tools
Helpdesk and troubleshooting
- A structured troubleshooting method
- Ticketing systems and documentation
- Customer service and communication
- ITIL basics: incidents, requests and escalation
- Common email, account and software issues
Security, cloud basics and assessment
- Malware, antivirus and safe computing
- Passwords, multi-factor authentication and data protection basics
- Introduction to cloud services and virtualisation
- Practical assessment and career guidance
Tools and technologies
What you will use.
- Windows
- Linux
- Microsoft 365
- PC hardware toolkits
- Virtual machines
- Remote desktop tools
- Ticketing systems
Projects and assessment
What you will build.
- Build and configure a PCAssemble, install and test a working computer.
- Operating system labInstall and configure Windows and Linux.
- Small network setupConnect devices and troubleshoot connectivity.
- Helpdesk simulationResolve realistic support tickets.
- Practical assessmentShow your skills across all topics.
Career paths
Where it can take you.
Roles this training prepares you to explore. Outcomes depend on your effort and the job market.
- IT support specialist
- Helpdesk officer
- Desktop support technician
- Computer technician
- Network support assistant
Your certificate
After completing the IT Support Specialist programme (3 months), you receive a certificate.
How to enrol
Three simple steps.
Fees, start dates and schedules are shared when you enquire.
01
Contact us
Message us on WhatsApp or use the enquiry form.
02
Confirm your intake
We tell you about the next intake, fees and schedule.
03
Start learning
Begin the programme and work through the syllabus.
Ready to start IT Support Specialist?
Send us a message and we will share the next steps.
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